First check your email client's junk mail to see if its in the Junk mailbox, or if your company's spam filtering blocked email from us. If so, add our email address to your contacts or safe sender list, please wait 24 hours after you have placed your order and then contact us by email or phone. You may want to log into your registration account, click on "My Account" and then click "Account Information" to confirm that your email address is correct. Your order is also in "My Account" at the bottom of the page.