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TOPIC: Smart-warning what should I do ?

Smart-warning what should I do ? 02 Dec 2018 18:18 #10430

I am running MacOS 10.14.1 and TechTool 10.1.1.
On scanning my Freecom Quattro 2TB using e-Sata connection via thunderbolt 2 I received a warning "command Time out (188)" (indicating in the midst of the coloured diagram, so the yellow colour).
I made a back-up of my files. and reformatted to HSF+ with disk utility. (which was also the original format) Then I ran again a SMART-check, resulting in the same warning.
Next I performed a surface scan with result: passed, no problems (0 bad blocs).
Disk utility indicates SMART check passed.
So how do I go from here ?
Can I trust this disk or not ?

Thanks for any insight/advice
BenB
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Smart-warning what should I do ? 02 Dec 2018 18:34 #10432

Please see this recent thread about the same result for the Commmad Timeout SMART attribute:

SMART Check warning on a 2001 iMac
MicroMat Inc
Makers of TechTool
Last Edit: 02 Dec 2018 18:35 by micromattech3.
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Smart-warning what should I do ? 02 Dec 2018 18:37 #10434

Also (and what seems like the millionth time!), any CURRENT version of TTPro is not compatible with Mojave.
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Smart-warning what should I do ? 02 Dec 2018 18:44 #10436

The fact that TechTool Pro 10.1.1 is not fully compatible with Mojave has been noted several times in these forums.
MicroMat Inc
Makers of TechTool
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Smart-warning what should I do ? 02 Dec 2018 19:26 #10439

Thanks both for reaching out so swiftly to my request.

@akent 35,
After the latest update of Tech-tool, it was stated that 10.1.1. was "not fully" compatible with Mojave, but for most apparent task it was. Also the earlier warning of NOT being compatible has disappeared with the latest update when I fire up TechTool.

@micromattech3
I did read the thread you were referring to, that is the main reason I started to back-up my data immediately, and performed afterwards the procedures as I mentioned in my post.
And as stated I was aware of TechTool not being fully compatible, but I did not expect that it would effect basic SMART-tests
of an external HSF+ formatted drive. (but I must admit, I am no expert in this area)
So in your opinion, could this be an effect to be expected of TP not being fully compatible ?

Thanks
BenB
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Smart-warning what should I do ? 02 Dec 2018 19:33 #10441

No, the SMART test result should not be affected by TechTool Pro 10.1.1 not being fully compatible with Mojave.

If you would like a second SMART opinion, you can try the demo of SMART Utility from Volitans software:

www.volitans-software.com
MicroMat Inc
Makers of TechTool
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The following user(s) said Thank You: BenB

Smart-warning what should I do ? 02 Dec 2018 20:18 #10442

I have that software also, and it is very good. But the SMART task in Tech Tool Pro works fine also.
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Smart-warning what should I do ? 03 Dec 2018 10:57 #10446

I did run the smart Utility as you pointed out.
Smart utility classified as "passed" the attachment shows the attribute values. (Techtool reported the 188 as a warning), I am a bit confused how to read the report from Smart utility. Could you give me your opinion about this report ?
Would be much appreciated.
Attachments:
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Smart-warning what should I do ? 03 Dec 2018 13:01 #10447

I think you should ask Volitans how to interpret their report. The general rule is that if the reported valued of an attribute falls below the threshold, a diagnosis of failure should be made. Better would be to contact the maker of the drive mechanism.
MicroMat Inc
Makers of TechTool
Last Edit: 03 Dec 2018 13:06 by micromattech3.
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Smart-warning what should I do ? 03 Dec 2018 13:04 #10448

Thanks for the advice. I will do so. Much appreciated.
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Smart-warning what should I do ? 03 Dec 2018 13:07 #10449

You are welcome.
MicroMat Inc
Makers of TechTool
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