Dear Valued Customers,
I hope this message finds you well. I am reaching out to to you today to discuss an important evolution at Micromat, a change that reflects both the challenges we face in the software industry and our commitment to serving your needs as professionals who rely on our tools for Macintosh troubleshooting and repair.
For over 35 years, Micromat has been dedicated to creating specialized utilities for Macintosh systems. This task is complex and requires continuous development and adaptation to stay compatible with new computers and operating systems, especially given the limited support from Apple to developers in this area. Our team of skilled programmers works diligently to ensure that our software meets the high standards necessary for the intricate work you do.
To continue providing high-quality, reliable software, we are transitioning from a conventional software license system to a subscription-based model. This change will allow us to release updates more frequently, ensuring you have access to the latest features and improvements without the wait for major upgrades.
Moreover, a subscription model will enable us to enhance our customer support services. It ensures that our team can dedicate more time and resources to developing new features and improving existing ones, ultimately providing you with a better, more efficient toolset for your work.
While piracy is not the primary reason for this shift, it is a reality that affects our industry and the sustainability of software development. Addressing this challenge through a subscription model helps ensure that we can continue to invest in the high-quality development you expect from us.
We understand that this is a significant change and want to assure you that our focus remains on delivering the best possible products to support your work. This transition will allow us to do just that, ensuring Micromat continues to offer top-tier utilities for Macintosh technicians like yourself.
We are here to answer any questions or concerns you may have about this new model and are committed to making this transition as smooth as possible for you.
Thank you for your understanding and continued support. We look forward to this new chapter and the opportunities it brings to enhance our service and products.
President, Micromat Inc.